PRIVACY POLICY
Last updated: January 2026
This Privacy Policy describes how Affordable Services And Appliances Repair LLC, operating under the DBA Big City HVAC (“Big City,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information of users (“Users”) who visit our website, register for our online masterclasses, or interact with our educational services.
This Privacy Policy applies to all visitors, users, and participants of our website and online educational programs.
1. Business Information
Legal Entity: Affordable Services And Appliances Repair LLC
DBA: Big City HVAC
Business Address:
3113 Market St
San Diego, CA 92129
United States
Contact Email: [email protected]
Phone: +1 619-304-8868
2. Information We Collect
2.1 Information You Provide Voluntarily
We may collect the following information when you voluntarily submit it through our website:
First name
Email address
Phone number
Any information submitted through registration or contact forms
Users may browse the website anonymously. Personal information is collected only when voluntarily provided.
2.2 Automatically Collected Information
We may collect limited technical information such as IP address, browser type, device information, and website usage data for analytics, security, and performance purposes.
3. How We Use Collected Information
We use collected information solely for the following purposes:
To register users for free online masterclasses and educational events
To send informational emails and SMS messages related to user registration, confirmations, access links, reminders, and schedule updates
To respond to inquiries and provide customer support
To improve website functionality and user experience
To comply with applicable legal and regulatory requirements
We do not use personal information for unsolicited, deceptive, or unauthorized communications.
4. SMS Communications and Consent
When Users submit their phone number and provide explicit consent via an unchecked checkbox on our website, they agree to receive informational SMS messages from Big City related only to the online masterclass or educational event they registered for.
Message types may include:
Registration confirmations
Access links
Event reminders
Important updates related to the educational content
Message frequency varies. Message and data rates may apply.
Users may opt out at any time by replying STOP.
For assistance, users may reply HELP.
5. Use and Protection of Mobile Information (IMPORTANT)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service or technical providers required to deliver messaging services, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Data is securely deleted or anonymized when no longer needed.
7. User Rights
Users have the right to:
Request access to their personal information
Request correction or deletion of their information
Withdraw consent for communications at any time
Requests may be submitted by contacting us at [email protected].
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.
9. External Links
Our website may contain links to external websites for informational purposes. We are not responsible for the content or privacy practices of external websites. Users are encouraged to review the privacy policies of any external sites they visit.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes become effective upon posting on this page. Continued use of our website or services constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions regarding this Privacy Policy or our data practices, please contact us:
Big City HVAC
Affordable Services And Appliances Repair LLC
Email: [email protected]
Phone: +1 619-304-8868