PRIVACY POLICY

Last updated: January 2026

This Privacy Policy describes how Affordable Services And Appliances Repair, operating under the DBA Big City HVAC (“Big City,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information of users (“Users”) who visit our website, register for our online masterclasses, or interact with our educational services.

This Privacy Policy applies to all visitors, users, and participants of our website and online educational programs.

1. Business Information

Legal Entity: Affordable Services And Appliances Repair
DBA: Big City HVAC
Business Address:
3113 Market St
San Diego, CA 92129
United States

Contact Email: [email protected]
Phone: +1 619-304-8868

2. Information We Collect

We may collect personal information from Users in the following ways:

2.1 Information You Provide Voluntarily

First name

Email address

Phone number

Any information submitted through registration or contact forms

Users may browse the website anonymously. Personal information is collected only when voluntarily provided.

2.2 Automatically Collected Information

We may collect limited technical information such as IP address, browser type, device information, and site usage data for analytics and security purposes.

3. How We Use Collected Information

We use collected information for the following purposes:

To register users for free online masterclasses and educational events

To send informational emails and SMS messages related to registration, confirmations, access links, reminders, and schedule updates

To respond to inquiries and provide customer support

To improve website functionality and user experience

To comply with legal and regulatory requirements

We do not use personal data for unsolicited messaging.

4. SMS and Email Communications

When Users submit their phone number and explicitly consent via an unchecked checkbox on our website, they agree to receive informational SMS messages from Big City related to the online masterclass they registered for.

Message types may include:

Registration confirmation

Access links

Event reminders

Important updates related to the educational content

Message frequency varies. Message and data rates may apply.

Users may opt out at any time by replying STOP.
For assistance, users may reply HELP.

5. Sharing of Personal Information

We do not sell, rent, trade, or purchase personal information or contact lists.

Personal information may be shared only:

With trusted service providers who assist in operating our website or delivering communications, under confidentiality obligations

When required by law, court order, or government request

6. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Data is securely deleted or anonymized when no longer needed.

7. User Rights

Users have the right to:

Request access to their personal data

Request correction or deletion of their data

Withdraw consent for communications at any time

Requests can be made by contacting us at [email protected].

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic transmission or storage is 100% secure.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of any third-party sites they visit.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates become effective upon posting on this page. Continued use of the website constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Big City HVAC
Email: [email protected]
Phone: +1 619-304-8868